Interprefy Professional Remote Support

Running a multilingual event shouldn’t be stressful. That’s why our dedicated Remote Support technicians set up, monitor, and manage the interpretation and AI speech translation performance in real time. We stay behind the scenes, so your audience enjoys a flawless interpreting experience, every time.

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Remote Support Interprefy

Interprefy Remote Support Technician

Dedicated

You’ll always have a dedicated support team — real people with years of experience in live interpreting events, based across multiple countries. We know what to look for, so issues are fixed before anyone even notices.

Interprefy Interpreter

Availabile

We’re here whenever you need us — 24 hours a day, 7 days a week, all year round. No matter your time zone, event schedule, or whether you’re using AI or live interpreters, we’ve got you covered.

Interprefy Project Manager

Present

We’re with you at every Interprefy-enabled event, keeping an eye on the details that matter. From first soundcheck to final applause, we make sure everything runs smoothly.

Why Remote Support Matters

Uninterrupted interpreting

Our remote support technicians monitor every channel in real time, spotting and fixing issues before they ever reach your audience. That proactive care is what keeps your interpreting seamless from start to finish.

Instant response

Our team acts immediately to resolve technical hiccups — quickly, quietly, and without disruption — so your event carries on without a pause.

Peace of mind

Our remote support team stays connected throughout your event, ready to assist interpreters, speakers, organisers, or optimise AI performance at a moment’s notice. You can focus on your content — we’ll handle the rest.

Consistent quality

With trained experts overseeing every interpreting channel, we keep interpreters, organisers, and participants perfectly aligned — ensuring a clear, professional, and truly multilingual experience every time.

How many technicians are assigned to an event?

It depends on the size and complexity of your event.
We look at the number of languages, event format, duration, and technical setup to assign the right level of support.

Smaller events might only need one Remote Support technician, while larger or hybrid events often have several — each focusing on specific interpreter booths or channels.
Whatever your setup, we make sure you’ve got enough hands (and eyes) to keep everything running smoothly.

What if there’s a technical issue during the event?

If something goes wrong, we act fast.
Our team follows a clear step-by-step process known as the RRR Protocol:

Restart all lines
Reload the browser
Reopen the browser

If the issue continues, we help interpreters switch to our emergency backup tools — including the mobile app fallback option — to restore service quickly.

Because our technicians are monitoring in real time, most issues are resolved before anyone in the audience notices.

👉 Learn more about our troubleshooting process and emergency protocol for interpreters.