Interprefy Professional Services

Our professional services add the human touch that sets Interprefy apart. Every event includes expert project management and remote support, with on-demand media services. We also provide additional support such as interpreter training, on-site equipment setup and configuration, and much more.

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Professional Services | Interprefy

Expert Support for Your Multilingual Success

Every event is different, and so is the way we support it. Our Operations and Client Delivery teams take time to understand your setup, your audience and your goals, then tailor the right mix of people and expertise to match.

From the first technical check to the final wrap-up, your Project Manager and Remote Support Technician ensure everything runs exactly as planned. Whether your event is on-site, remote or hybrid, we keep it seamless, with on-site assistance, hardware support and media services made available upon request.

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Finding the right interpreters

It takes more than language skills to interpret live events. We source trusted professionals with the right subject knowledge and experience to keep every message accurate, engaging and on point.

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Deadlines and pressure

Multilingual events move fast and plans often change. We'll do the heavy lifting for you and support you before, during and after the event, so you focus only need to focus on your audience.

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Setting up the right tech stack

Adding live translation shouldn’t slow you down. Interprefy connects effortlessly with your AV and event platforms, giving everyone easy access to the language they need, without the technical hassle.

Project Management

Your dedicated project manager will coordinate your multilingual event requirements from start to finish. They will also provide you with relevant instructions and materials and they'll be the person to clarify any concerns you may have to make your event a success.

Your project manager will:

coordinate your technical requirements with the event's IT/AV specialists and/or event platform partner;
provide advice and materials on technical readiness;
create the Interprefy sessions;
source interpreters or request trainings for your interpreting teams with our Training and Engagement Specialists;
create glossaries for Interprefy AI;
schedule and perform a 1-hour technical test a few days before the event;
book additional, paid Dry runs with interpreters;
and ensure everything is in order to deliver the best possible service to you.

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Remote Support Technicians

To ensure consistent quality and reliability, our team of experienced remote support technicians help set up Interprefy sessions on the day of the event and monitor interpretation, audio and video throughout. Your remote support technicians will:

connect to the event at least one hour before the start;
perform a sound check with the interpreters or check Interprefy AI is received on all language channels;
connect Interprefy to your event platform;
maintain a direct line with all interpreters throughout your event;
set up internal communication channel to monitor event activities;
report on the event every 5 minutes on internal channels;
log a session report rating platform, interpreters, and Interprefy AI's performance, as well as issues or troubleshooting steps taken.

Interprefy’s unique and stringent quality control, remote interpretation support, and technical expertise mean that your event will go smoothly from beginning to end.

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Media Services

You can request media services on demand. If you do, our Operation Managers will assign one or more video editors to be ready to work on your files as soon as the event is over. Your project manager will then send the recordings over to you using a secure exchange service.

We have three levels of media services:

live which will produce the content as it was created on the meeting;
enhanced where our team of video editors will technically edit your content to, for example, match the languages to the subtitles, create burnt-in captions or generate videos with embedded audio channels;
premium where your content will be edited by linguists to provide you with broadcast quality subtitles and voiceovers.

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