Below are just some of the questions we receive most frequently. We’ve tried to answer them with as much detail and transparency as possible so that you can make an informed decision when it comes to working with us and/or using our services. If you have a query that is not listed below, please do not hesitate to get in touch with us; we’d love to help.
Around the globe. We use distributed infrastructure on redundant servers to ensure worldwide coverage and 99.5% uptime. No matter where you are, our cloud-based technology will function flawlessly provided you have a connection to the internet.
The Interprefy platform has near-zero transmission latency. The delay is below 0.2s and is completely unnoticeable, so you don’t have to worry about streaming audio and video across the globe.
Interprefy uses enterprise-grade security to protect events, meetings, conferences from prying eyes (and ears).
Audio and video streams are encrypted using 128-bit encryption, while two-factor authentication (2FA) via SMS or email governs access to the tool.
Much less complicated than having interpreters on-site! Our professional services team will help set up everything and monitor connections during the event. Immediate troubleshooting is also included.
Statistically, there’s a higher chance of a black-out than the internet at a conference site dropping. That said, our devices can use mobile connectivity (4G) if necessary – and the audience can do the same on their phones.
Remote simultaneous interpretation (RSI) is the process of remotely interpreting or translating speech from one language to another whilst it’s in progress. You can find out more by visiting our ‘How it Works’ page.
We work with the biggest language service providers (LSPs) in the world to source the best interpreters for events. Through this partnership we are able to provide interpreters for any language, domain or level of expertise.
Absolutely. We will train your interpreters to use Interprefy and our professional services team will support them during the event.