myPOS, a European payment solutions innovator working across dozens of markets, has long been committed to empowering its partners with the tools and knowledge they need to succeed. That commitment culminated in their most ambitious gathering yet: the myPOS Partner Summit 2025, a two-day in-person event bringing together partners, resellers, and suppliers from more than 18 countries.
For myPOS, the event represented far more than a conference. It was an opportunity to strengthen relationships, unveil new offerings, and align its growing partner ecosystem around the company’s expanding vision. With major international partners and sponsors - including Mastercard and Google - taking the stage, ensuring a shared understanding across languages was essential to the event’s success.
This year, myPOS set out to deliver a level of accessibility and engagement that matched the scale of the summit. The question was: how to ensure every partner, regardless of language, would feel included, informed, and confident enough to participate?
As the event team began planning for 2025, it quickly became clear that real-time multilingual communication would be critical. Previous summits showed that partners from Italy, France, and other European markets often struggled to follow every detail of highly technical or strategic presentations when not in their first language. The result was limited interaction and missed opportunities for deeper collaboration.
myPOS had been steadily integrating AI tools into its operations and saw the summit as a chance to reflect this transformation. The company had used Interprefy at the previous year’s summit and contacted us again this year to include AI-powered speech translation, live captions and subtitles to support the event.
As Partner Marketing Specialist Konstantina Dimitrova explained, embracing AI wasn’t just a matter of efficiency, it was part of the company’s direction.
AI has become a huge part of how we work. Including AI-powered live translation was a natural step in modernising how we communicate with partners — Konstantina Dimitrova, Partner Marketing specialist, myPOS
To ensure the multilingual support felt seamless and intuitive from the moment partners arrived, myPOS integrated Interprefy into the entire event journey.This began well before guests stepped into the venue. Live translation access was communicated through pre-event emails, event webpages, and printed materials, creating a sense of clarity and anticipation.
Once on site, guests were welcomed with printed and digital signage displaying QR codes leading directly to Interprefy’s live translation streams. The team placed these QR codes thoughtfully across multiple touchpoints — from screens inside the event rooms to physical assets handed out during registration.
To enhance the listening experience, myPOS even gifted each attendee a pair of earbuds as part of their event welcome package. This small but thoughtful detail immediately positioned live translation as an integral part of the summit, not an afterthought.
Attendees could simply scan the QR code, plug in their earbuds, and begin listening to real-time translations directly through the Interprefy mobile app or browser-based audience mode. Even when occasionally an earbud battery ran low, attendees discovered they could still listen clearly by holding their phone closer to their ear — an unexpectedly delightful moment that reflected the flexibility of Interprefy' setup.
Behind the scenes, the collaboration between the myPOS team, the event organisers, and Interprefy was instrumental in ensuring everything ran smoothly. In the days leading up to the summit, Interprefy's team coordinated multiple calls to align on the technical setup, language requirements, and room configurations.
On site, the myPOS technical support crew worked hand-in-hand with Interprefy's remote support engineers. Early on, during room setup before participants arrived, a few minor technical inconsistencies were spotted between the two stages. Thanks to the close collaboration, these were resolved within minutes — long before attendees took their seats.
For myPOS, the reliability and constant presence of knowledgeable support made all the difference.
Interprefy's team was extremely professional. They tested everything in advance, communicated constantly, and solved issues within minutes — said Konstantina
This level of trust meant that once the summit began, the event team could focus fully on hosting, presenting, and connecting with partners - confident that multilingual access was running flawlessly in the background.
The impact of AI multilingual support could be felt almost immediately as the sessions unfolded. With every keynote, panel, and announcement available in multiple languages in real time, attendees who previously might have hesitated were suddenly more active and engaged.
During interactive moments, such as Q&A sessions or exchanges between speakers and the audience, participants responded more quickly and confidently. They raised their hands sooner, asked more questions, and interacted with the speakers in ways that simply hadn’t been possible in previous years.
Konstantina described a noticeable shift: partners who once held back out of uncertainty now stepped forward with enthusiasm, fully assured that they understood the discussions unfolding on stage.
People could act immediately. Before, they were shy because they weren’t sure they understood correctly. This time, everything made more sense, they were truly involved — added Konstantina
The 2025 Partner Summit marked a turning point for myPOS. By embracing AI-powered multilingual solutions, the company not only made the event more inclusive, it set a new standard for how it communicates with partners across Europe. What emerged was not just a smoother event, but a more connected partner ecosystem,one in which every individual, regardless of language, could fully participate in shaping the future of myPOS.
Their recommendation to other organisations considering multilingual support was clear and enthusiastic:
Interprefy is professional, efficient, and very knowledgeable. In our experience, Interprefy is probably the best provider for this type of service — concluded Konstantina
As the company continues to grow and innovate, multilingual accessibility will remain a central part of its strategy — and Interprefy will proudly continue supporting them on that journey.
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