The Super Patch Company is a fast-growing wellness brand with a global mission: helping people feel, move, and perform better — naturally. Built on patented vibrotactile technology, their patches use tactile stimulation to interact with the nervous system, supporting everything from balance and energy to focus and recovery.
Rooted in a science-first approach, the company has rapidly grown into a community-led movement across North America and Europe. At the centre is a passionate network of independent associates — more than 40,000 in Germany alone — supported by advocates and customers who all share a belief in non-invasive, drug-free wellness.
As this network expanded, so did the company’s commitment to inclusive, accessible communication, no matter the language.
With associates, partners, and leadership teams spread across continents, The Super Patch Company identified both a challenge and an opportunity: to enhance communication and inclusivity by ensuring that everyone could speak and understand the language being used — in every meeting, event, and interaction.
Their signature in-person events — like the 2025 European kickoff in Düsseldorf, which drew over 2,000 attendees — play a vital role in building momentum and alignment. To ensure every participant could engage meaningfully, regardless of language, the team knew they needed a scalable solution.
When we came into the European market, we realised — if you want to truly connect with people, you need to speak their language. Karsten Hell, Project Manager, The Super Patch Company
The same applied to virtual touchpoints. Regular Zoom calls were a cornerstone of collaboration — and the team saw a clear opportunity to take engagement to the next level by making them more language-accessible.
Adding real-time AI speech translation and live captions strengthened participation and helped deepen our connection with the community.- Adds Karsten
To ensure everyone could be part of the conversation, regardless of the language they spoke, The Super Patch Company turned to Interprefy.
They weren’t looking for just another tech solution. They wanted a user-friendly, secure, and easy way to make every associate, partner and team member feel included. Interprefy made this possible by providing real-time AI speech translation and live multilingual captions, allowing participants to engage fully in a language that felt familiar and accessible.
With Interprefy, The Super Patch Company introduced multilingual communication across live onsite events, as well as hybrid and virtual meetings. Whether it was a high-energy product launch, a strategic planning session or a regular team check-in, attendees could participate confidently in their preferred language.
Because the platform is cloud-based and easy to integrate, implementation was smooth and straightforward. There were no complex technical setups or logistical issues, only a consistent and inclusive experience every time.
The 2025 European kickoff event in Düsseldorf was a major milestone for The Super Patch Company, bringing together more than 2,000 associates, partners, and team members from across the continent. With such a large and linguistically diverse audience, the company needed a way to ensure that every attendee could understand, connect, and fully engage with the content being shared
Interprefy stepped in and provided accurate, secure and easy-to-integrate real-time AI speech translation and live captions in more than 10 languages, including German, Spanish, French, Hungarian, Czech, Polish, Romanian and Italian. Accessing the service was straightforward. Participants simply scanned a QR code on their phones and were instantly connected to live translation and captions through a lightweight app. The experience was smooth and intuitive, with no technical disruptions or complicated setup.
Some of our Spanish-speaking teams hadn’t previously been able to fully engage in English sessions. They came to Düsseldorf, listened to our Canadian CEO for hours, and were thrilled. The speech translation was seamless.- Adds Karsten
The success of that event helped reinforce the value of real-time multilingual support. It was followed by a multilingual CEO tour across eight cities in Europe, further demonstrating how accessible communication could strengthen engagement across countries and cultures. What began in Europe has now gone global, with Interprefy supporting The Super Patch Company’s communications in North America as well, including French Canadian and Hispanic audiences.
Feedback has been overwhelmingly positive, with just two minor concerns out of more than 10,000 participants.- Highlights Karsten
Karsten describes the Interprefy experience as fast and intuitive — for both digital natives and less tech-savvy leaders.
Interprefy has become a trusted part of how The Super Patch Company ensures everyone, everywhere, can be part of the conversation.
Since October 2024, The Super Patch Company has booked an approximate of 150 live translation hours per month, using Interprefy to support:
Offering translated sessions when our CEO speaks reflects our commitment to accessibility and connection. It’s something that sets us apart and reinforces our values as a people-first company.- Explains Karsten
Interprefy has proven to be a reliable and scalable solution for The Super Patch Company’s growing communication needs. With support for over 80 languages, the platform has enabled the company to reach more than 10,000 people through live translation and captions. Its seamless integration with Zoom makes it easy to use across virtual settings, while the minimal setup required — even for large in-person AV teams — ensures smooth implementation at live events. Participants benefit from a lightweight app experience that provides both voice and text speech translation, and the team enjoys peace of mind thanks to ongoing, reliable support from a dedicated and familiar Interprefy project team.
We’ve worked with the same project managers for months. I know who I’m dealing with. And I’ve never had a bad experience. Not once.- Adds Karsten
As The Super Patch Company continues expanding into new markets, their need for multilingual communication will only grow. With Interprefy in place, they’re confident they can reach new audiences, onboard partners more effectively, and keep building a wellness brand that truly speaks everyone’s language.
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